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Last Updated: 25 August 2026
Welcome to Hindustan Cab. These Terms & Conditions govern your use of our website and the booking or use of our car rental, Tempo Traveller, bus rental, chauffeur-driven transportation, airport transfer, outstation travel, and related services.
By accessing our website, submitting an enquiry, requesting a quotation, making a booking, or using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
Hindustan Cab provides chauffeur-driven transportation and vehicle rental services, including:
Car rental
Hatchback and sedan rental
SUV rental
Innova Crysta rental
Luxury car rental
Tempo Traveller rental
Force Urbania rental
Mini Bus rental
Luxury Bus rental
Airport transfers
Outstation transportation
Corporate transportation
Wedding transportation
Group travel
Customized travel services
Our primary service locations include Kolkata, Digha, Udaipur, Mandarmani, and Ganga Sagar, with customized outstation travel available to other destinations subject to availability and applicable requirements.
For these Terms & Conditions:
“Company”, “we”, “us”, or “Hindustan Cab” refers to Hindustan Cab.
“Customer”, “you”, or “your” refers to the person making an enquiry, booking, payment, or using our services.
“Vehicle” refers to any car, SUV, Tempo Traveller, Force Urbania, Mini Bus, Luxury Bus, or other transportation vehicle provided for a booking.
“Driver” or “chauffeur” refers to the professional driver assigned to operate the vehicle.
“Booking” refers to a confirmed reservation for a vehicle or transportation service.
You may use our website for legitimate personal or business purposes related to enquiring about or booking transportation services.
You agree not to:
Use the website for unlawful activities
Provide false or misleading information
Attempt to gain unauthorized access to our website or systems
Interfere with website functionality
Submit fraudulent booking requests
Use our website to distribute malicious software
Copy or misuse our website content without permission
We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.
Submitting an enquiry through our website, phone, WhatsApp, email, or other communication channel does not automatically create a confirmed booking.
A quotation may be based on information supplied by the customer, including:
Pickup location
Destination
Travel date
Travel duration
Number of passengers
Vehicle category
Estimated distance
Trip type
Additional requirements
A quotation may change if the customer’s travel requirements change.
A booking becomes confirmed only after the required confirmation and applicable advance payment have been completed and acknowledged by Hindustan Cab.
All vehicle bookings are subject to availability.
We will make reasonable efforts to provide the vehicle category agreed upon at the time of booking. However, in circumstances such as mechanical problems, accidents, regulatory restrictions, emergency situations, or other circumstances beyond our reasonable control, we may provide an equivalent or suitable alternative vehicle.
Where a suitable replacement cannot reasonably be provided, we will discuss the available options with the customer.
Hindustan Cab may fulfill bookings using company-owned vehicles as well as vehicles provided through trusted transportation partners.
Where a partner vehicle is assigned, the customer may receive the transportation service from the partner vehicle or chauffeur while the booking remains managed or coordinated by Hindustan Cab.
We aim to ensure that assigned vehicles and chauffeurs meet our service and safety requirements.
We aim to provide clean, comfortable, and properly maintained vehicles.
Vehicles may vary in:
Interior design
Seating configuration
Model year
Entertainment system
Charging facilities
Luggage capacity
Other amenities
Amenities shown in promotional materials, photographs, brochures, or website listings may vary between individual vehicles.
Customers should confirm specific vehicle features with our team before making a booking if a particular feature is essential to their journey.
Our transportation services are generally chauffeur-driven.
Drivers assigned to bookings are expected to hold appropriate licences and meet applicable requirements. We may also conduct verification and background checks as part of our driver-management practices.
Drivers are responsible for operating the vehicle safely and in accordance with applicable traffic and transport laws.
Customers must not instruct or pressure a driver to:
Drive dangerously
Exceed applicable speed limits
Carry passengers beyond the permitted capacity
Violate traffic regulations
Drive while fatigued or otherwise unfit
The driver may refuse an instruction that could compromise safety or violate applicable law.
Customers must provide accurate pickup and drop-off information.
Pickup locations may be customized according to the booking and vehicle accessibility.
Our professional driver will make reasonable efforts to arrive at the agreed pickup location at the agreed time.
Customers should be ready at the agreed pickup point to avoid unnecessary waiting time.
For difficult-to-access locations, restricted roads, narrow lanes, private premises, or locations where the vehicle cannot safely enter, the driver may request the customer to meet at a nearby accessible location.
Travel times are estimates and cannot always be guaranteed.
Traffic congestion, road conditions, weather, accidents, vehicle restrictions, road closures, strikes, public events, government restrictions, and other unforeseen circumstances may cause delays.
Hindustan Cab will make reasonable efforts to minimize disruption but cannot guarantee a specific arrival time when circumstances outside our reasonable control affect the journey.
Customers must not exceed the legally permitted passenger capacity of the booked vehicle.
The number of passengers should be communicated accurately during booking.
If the actual number of passengers exceeds the permitted capacity, Hindustan Cab may require the customer to arrange an additional vehicle or change to a suitable larger vehicle, subject to availability and additional charges.
Customers should inform us about significant luggage requirements before booking.
Luggage capacity varies according to vehicle type, seating configuration, passenger count, and luggage size.
Hindustan Cab is not responsible for delays or inconvenience resulting from luggage that exceeds the practical or permitted capacity of the vehicle.
Customers remain responsible for their personal belongings during the journey.
A booking may require an advance payment or other confirmation depending on the vehicle, trip, date, duration, and booking terms.
The customer should retain the booking confirmation, quotation, receipt, or other relevant communication provided by Hindustan Cab.
Any special conditions agreed at the time of booking should be confirmed in writing wherever possible.
Rental charges may be calculated based on one or more of the following:
Kilometres travelled
Number of hours
Number of days
Trip package
Vehicle category
Destination
Travel route
Additional services
The final price will depend on the confirmed booking terms.
Additional costs may apply where applicable, including tolls, parking charges, permits, interstate taxes, entry fees, driver allowance, additional kilometres, additional hours, or other government or route-related charges.
Any applicable additional charges should be communicated to the customer as reasonably practicable.
Customers should inform Hindustan Cab as early as possible if they wish to change:
Travel date
Pickup location
Destination
Number of passengers
Vehicle type
Travel duration
Travel route
Changes are subject to vehicle availability and may result in a change to the quoted price.
A material change in the itinerary may be treated as a new booking or require a revised quotation.
Customers may request cancellation of a booking by contacting Hindustan Cab through the available communication channels.
Cancellation charges, if any, will depend on the booking terms communicated at the time of confirmation.
Bookings made during peak seasons, holidays, special events, weddings, or for premium/high-demand vehicles may have different cancellation conditions.
If a booking is cancelled close to the scheduled travel time, the advance payment may be partially or fully non-refundable where costs have already been incurred or the vehicle has been blocked exclusively for the customer.
Customers should review the cancellation terms provided with their quotation or booking confirmation.
In exceptional circumstances, Hindustan Cab may need to cancel or modify a booking due to:
Vehicle breakdown
Accident
Severe weather
Government restrictions
Permit or regulatory issues
Safety concerns
Natural disasters
Unforeseen operational circumstances
Other events beyond our reasonable control
Where possible, we will attempt to arrange a suitable alternative vehicle or transportation solution.
If an appropriate alternative cannot be arranged, the available refund or alternative arrangement will be discussed with the customer based on the booking terms and applicable law.
Where a refund is applicable, it will generally be processed through the original or agreed payment method.
Refund processing time may depend on the payment method, bank, payment gateway, and other financial institutions involved.
Certain amounts may be non-refundable where services have already been provided or costs have been incurred on behalf of the customer.
Hindustan Cab may accept payment through available methods such as:
UPI
Debit cards
Credit cards
Cash
Bank transfer
Other approved payment methods
Customers should make payments only through payment methods or account details communicated by authorized Hindustan Cab representatives.
Additional charges may apply if the customer:
Extends the journey beyond the agreed duration
Exceeds the agreed distance
Changes the destination
Adds additional stops
Requests route changes
Requires additional waiting time
Travels outside the agreed itinerary
Requires additional permits or taxes
Where reasonably possible, the customer will be informed before such additional charges are incurred.
Where applicable, driver allowance, night charges, or other driver-related charges may be included in or added to the booking quotation.
Drivers must receive reasonable breaks and rest periods in accordance with applicable safety requirements.
Customers must not require a driver to continue driving when doing so would create an unreasonable safety risk.
Fuel arrangements depend on the selected rental package and quotation.
Where the booking specifies that fuel is included, the inclusion will be subject to the agreed terms.
Where fuel is excluded, the customer may be responsible for fuel costs incurred during the trip.
Any fuel or refuelling requirement should be clarified before booking.
Customers must not use Hindustan Cab vehicles for unlawful or unsafe purposes.
The following are prohibited:
Carrying illegal goods or substances
Carrying weapons or prohibited materials
Transporting hazardous substances without authorization
Using the vehicle for criminal activity
Overloading the vehicle
Damaging or deliberately misusing the vehicle
Smoking where prohibited
Engaging in behavior that threatens the driver or other passengers
Hindustan Cab may terminate a journey if continued transportation would create a serious safety, legal, or operational risk.
Customers may be responsible for damage caused to a vehicle due to intentional misuse, negligence, unauthorized modifications, prohibited activities, or unreasonable passenger behavior.
Normal wear and tear is not treated as customer-caused damage.
Any claim for customer-caused damage should be assessed based on the circumstances and applicable law.
Customers are responsible for their personal belongings, luggage, mobile phones, documents, valuables, and other property carried inside the vehicle.
Hindustan Cab is not responsible for personal belongings left behind after a journey unless applicable law provides otherwise.
If an item is found after a trip, we will make reasonable efforts to contact the customer and arrange its return where practical.
Hindustan Cab aims to operate vehicles in accordance with applicable transport, licensing, permit, insurance, fitness, and safety requirements.
Transport vehicles are subject to applicable permits and regulatory requirements under Indian motor vehicle laws. The official Parivahan portal notes that transport vehicles require the appropriate permit under Section 66 of the Motor Vehicles Act, 1988.
Customers must comply with applicable safety instructions and lawful directions from the driver.
For interstate travel, applicable permits, taxes, tolls, entry fees, and other government charges may apply depending on the route and vehicle.
Customers should discuss interstate travel requirements with Hindustan Cab before confirming a booking.
The availability of interstate transportation may depend on applicable permits, vehicle documents, government restrictions, and route conditions.
Where GPS or vehicle tracking equipment is installed, it may be used for navigation, fleet management, safety, operational monitoring, and customer support.
GPS availability may vary by vehicle.
Vehicle location information may be handled in accordance with our Privacy Policy and applicable law.
Customers are responsible for:
Providing accurate booking information
Providing correct contact details
Being available at the agreed pickup point
Following passenger and safety requirements
Respecting the driver
Keeping the vehicle reasonably clean
Not exceeding passenger capacity
Not using the vehicle for prohibited activities
Paying agreed charges and applicable additional charges
We make reasonable efforts to keep information on our website accurate and useful.
However, vehicle availability, prices, seating configurations, amenities, photographs, routes, and other service information may change.
Website photographs may be representative and may not always depict the exact vehicle assigned to a particular booking.
A confirmed quotation or booking communication will take precedence over general promotional information where applicable.
Our website may use third-party services such as payment gateways, maps, analytics tools, communication platforms, hosting providers, and social media services.
Your use of such third-party services may be subject to their respective terms and privacy policies.
Hindustan Cab is not responsible for the independent policies or technical availability of third-party platforms.
Your use of our website and services is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
By using our website and submitting your information, you acknowledge that you have read our Privacy Policy.
Unless otherwise stated, the content published on the Hindustan Cab website, including text, logos, graphics, photographs, design elements, icons, and other materials, is owned by or licensed to Hindustan Cab.
You may not reproduce, copy, modify, distribute, republish, sell, or commercially exploit our website content without prior written permission.
Hindustan Cab will not be responsible for failure or delay in providing services caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Floods
Cyclones
Severe weather
Accidents
Road closures
Traffic restrictions
Strikes
Civil disturbances
Government restrictions
Changes in transport regulations
Epidemics or public-health emergencies
Vehicle-related emergencies
Other unforeseen events
We will make reasonable efforts to assist customers and find practical alternatives where possible.
Hindustan Cab will make reasonable efforts to provide safe, reliable, and timely transportation services.
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses resulting from delays, route changes, traffic conditions, weather, government restrictions, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.
If you have a complaint regarding a booking or service, please contact Hindustan Cab as soon as reasonably possible.
Providing the following information can help us investigate your complaint:
Customer name
Booking details
Travel date
Vehicle information
Contact number
Description of the issue
Supporting photographs or documents, where relevant
We will make reasonable efforts to review and resolve legitimate complaints promptly.
We encourage customers to contact us first so that we can attempt to resolve any dispute or complaint amicably.
Where a dispute cannot be resolved through direct communication, the parties may pursue remedies available under applicable Indian law.
Nothing in these Terms & Conditions prevents a consumer from exercising any rights or remedies available under applicable consumer-protection law. The Consumer Protection Act, 2019 provides protections relating to consumers and services, including services obtained through electronic means.
These Terms & Conditions shall be governed by the laws applicable in India.
Any legal matter shall be dealt with in accordance with applicable Indian law and the jurisdiction of the competent courts, subject to any mandatory rights or remedies available to consumers under applicable law.
Hindustan Cab may update these Terms & Conditions from time to time to reflect changes in our services, booking procedures, technology, legal requirements, or business practices.
The updated version will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review the Terms & Conditions before making a new booking.
If you have questions about these Terms & Conditions, booking policies, cancellation, payments, or our services, please contact us.
Hindustan Cab
Email: info@hindustancab.com
Phone: +91 8509726951
Website: hindustancab.com
Location: 3, Eastern Metropolitan Bypass, SURVEY PARK, Kalikapur, East Kolkata Twp, Kolkata, West Bengal 700099
By accessing our website, submitting an enquiry, requesting a quotation, making a booking, or using any Hindustan Cab service, you acknowledge that you have read and understood these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website or services.
Hindustan Cab reserves the right to update these Terms & Conditions whenever necessary.
